Frequently Asked Questions
How often should I use the vibrating foot roller?
For best results, use the foot roller for 5–10 minutes per session, once or twice daily. It’s ideal after training, long hours on your feet, or whenever you feel tension building in your feet.
Is the vibration intensity suitable for sensitive feet?
Yes. The controlled vibration is designed to deliver effective stimulation without being overly intense. You can adjust usage based on your comfort level, making it suitable for both gentle recovery and deeper muscle release.
Do I need any setup or maintenance?
No complicated setup is required. Simply charge the device, switch it on, and use it as needed. It’s designed for simple, everyday recovery.
Where are you located?
Our head office is located in Adelaide.
How much does shipping cost
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at airseathletics.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.